Customer Experience Program Advisor Member

Connie West

Active Term: 05/2025 - 04/2026

Areas of Expertise

• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Accelerate & Improve Decisions with Data

Regional Vice President

The James Paul Group

Connie West
Regional Vice President, James Paul Group
Connie West started her career on a bank teller line and has since spent her career in helping financial institutions increase their profits, grow their market share, and achieve their goals by improving Employee Engagement , the Customer Experience, Employee Development, and marketing skills. Connie helps employees at all levels thrive by knowing, using, and further developing their strengths.  She believes everyone can achieve and develop superior results and wellbeing by focusing on strengths rather than weaknesses. 
 
This focus on strengths carries over how staff learns and is incorporated in Connie’s coaching, training methods and curriculum development.  Because better trained and engaged staff are better at serving their customers, she focuses on making the learning fun, interactive and engaging whether in person or online. 
 
For the past 25 years, Connie has helped financial institutions develop their employees through coaching and training programs.  Connie is a graduate of Kent State University and The Ohio State University. She is a Gallup Certified Strengths Coach and Gallup Q12 Employee Engagement Implementation Expert and a Certified High-Performance Coach with the High-Performance Institute..

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